Host Rick Burgess, Managing Director of Coffman Group discusses essential company leadership practices with Bob Vanourek. Vanourek is the former CEO of Sensormatic, a billion-dollar NYSE company, and serves as Chairman Emeritus of the Vail Leadership Institute. He has been CEO or officer of a number of global companies, including Pitney Bowes, Recognition Equipment, and Avery International, helping guide them through transformational turnarounds. His new book (Published June 2012) Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations is based on on the authors' experience and interviews with over sixty organizations in eleven countries. The book provides compelling leadership lessons from an array of enterprises, including Zappos, Google, eBay, Infosys, Xerox, Spotify, Mayo Clinic, KIPP, Ashoka, and more.
Host Casey Coffman, CEO of Coffman Group/Sandler Training talks with Kevin Koster, CEO of Sandweiss Koster on OCTalk Radio. Koster shares "The SK Way," the integrated media strategy and process that has allowed his agency to keep clients for over 25 years in an industry where 2-year client turnover is the norm.
Rick Burgess, Managing Director of Coffman Group, shares how companies can continue to grow rapidly, even when demand shrinks, competition is greater, and the economic landscape changes. Competitive differentiation is often the key, but for most companies differentiation has nothing to do with product features or service benefits. By exploring the "demand curve" companies can establish a focus that best positions the organization for high growth.
Host Rick Burgess, Managing Director of Coffman Group/Sandler Training talks with Craig Handley, CEO of Listen Up Español, the leading Spanish language call center focused solely the U.S. Hispanic market. They offer direct-response, non-profit and corporate clients a broad range of call center services specializing in inbound sales, customer service, and lead generation. In this segment, Craig shares his key leadership elements that have produced a fast-growth company that has surpassed 1,000 employees in just 6 short years.
Host Rick Burgess, Managing Director of Coffman Group/Sandler Training talks with Carlos Antequera, CEO of Netchemia. Netchemia is a cloud software company that is changing the way the nation's K-12 school districts are managing their talent. In this segment, Carlos gives our listeners a look into the values, philosophies, and results produced by this growing company.
Host Casey Coffman, CEO of Coffman Group/Sandler Training talks with Greg Gragg, President and CEO of Gragg Advertising on OCTalk Radio. Gragg Advertising is a 20 year-old agency that is at the leading edge of technology integration. This midwest firm has grown 72 percent year over year in revenue with 57 employees. It has proven to be credible and competitive within the advertising industry and continues to grow with the needs of its clients.
Host Rick Burgess, Managing Director of Coffman Group/Sandler Training talks with Mark Zecy, CEO of American Micro. American Micro offers the software, services, and expertise that allows its customers to deliver the right documents to the right people, when they need them, no matter where they are. Mark shares his insight on competitive differentiation and filling the needs of clients with the right solutions.
Host Rick Burgess, Managing Director of Coffman Group/Sandler Training talks with Edward Sullivan, CEO of G2Link on OCTalk Radio. G2Link is a peer-to-peer risk management platform that companies can use to monitor credit risk of partners, vendors, and customers. The platform is designed to go beyond traditional forms of risk management and draws upon the most accurate and up-to-date sources of information: business peers. Edward shares his insight on entrepreneurship and scalable sales process.
Rick Burgess, Managing Director of Coffman Group, discusses the necessary elements for real organizational change. Improving the company "D.E.C.O.R." is an ongoing process that focuses on increasing the overall value of the company, achieving better competitive differentiation, driving more top-line revenue, and managing the costs involved with going to market.
Host Rick Burgess, Managing Director of Coffman Group/Sandler Training talks with Tim Hutteger, CEO of Marathon Solutions on OCTalk Radio. Marathon Solutions is a credit card processing company founded in 2002. They believe in building relationships with their customers so they never want to leave and their track record shows it by retaining 97% of its customers year after year.